FAQ's (Frequently Asked Questions)


1) What are Promotional Products?

A) Promotional Products are a very powerful form of advertising that targets the exact market without waste unlike traditional TV, billbaord or radio marketing. A well chosen promo product will also provide the intended message and stay in front of your potential customer for a long time unlike traditional wasteful marketing tools. A Promotional Products is long remembered by your customer and will be appreocated for many years providing a very high return on investment and customer loyalty. Merchandise not only brands you name to your customer, the results are measurable again not like gun shot approaches such as tv, radio and billboards and cost is dramatically lower


2) Are our products quality guaranteed?

A) Yes we guarantee all our products against manufacturing defects and have been standing behind the quality for over 25 years


3) Can I order samples?

A) Yes we can supply samples where we normally only charge for the freight cost for products under $5 when order a couple of samples. Samples are unbranded or may have branding of other logos. We may be able to provide branded samples charged at cost.


4) How Are Products Priced?

A) All our products are priced with the branding shown in most cases as a seperate cost. You can request a quote for all products and we can see if we can provide an even lower cost plus beat all other advertised costs.


5) Price Guarantee?

A) We will always do our best NOT to match but to BEAT our competitors for the exact same product that they have advertised


6) What type of branding can I use on Products?

A) Depending on the product we can provide the following branding: Laser engraving, Printing in 1 or full colour, Digital Printing, Embroidery, Supa Colour, Pad Print, Resin Coasted Print, Imitation Etch, Rotary Digital Print, Digital Print, Silicon Digital Print, Direct Digital, Colourflex Transfer, Screen Print, Sublimation Print, Debossing, Custom Design Products. Check out the branding option on each page product.


7) How should I supply the artwork?

A) All artwork needs to be provided as a PDF, EPS or AI file saved from the original artwork with any fonts converted to curves

8) Free Shipping Locations?

A) Free shipping is for all metro areas. Country areas may incur charges for freight.


Please call 1800 833 006 or email [email protected] for further assistance.